Technical Support Representative

(San Mateo, CA)

Join one of the hottest startups in the payments space. Tipalti is transforming painful, manual accounts payable processes with a global payment platform that automates the entire process of paying partners worldwide, while enhancing the partner experience.

Our customers love us and our 98% customer satisfaction record is proof of that. We help some of the world’s hottest companies such as Chartboost, GoDaddy, GoPro, Twitter, Twitch, and Tapjoy, grow and scale their operations more successfully.

We already process over $5.0B in payments and serve over 3,000,000 payees around the world and are looking for great people who can help us grow even faster. So, if you are looking for a fast-paced, dynamic, get-stuff-done, no BS environment, join the Tipalti team and get ready to change the way payments are made.

As a Technical Support Engineer, your responsibilities will include:

  • Offering world-class service to our customers.
  • Creating and implementing support procedures and processes.
  • Being committed to customer success.
  • Sharing product feedback with R&D and the whole Tipalti team as a customer advocate.

Desired Skills & Experience

  • At least 2 years of providing hands-on technical support at a SaaS company.
  • Excellent communications skills.
  • Detail oriented and well organized.
  • Excellent Excel skills, including pivot tables, lookup functions, etc.
  • Excellent creative thinking and problem solving skills.
  • Relevant academic degree that demonstrates quantitative and analytical orientation.
  • Experience in working with Ticketing Systems (Zendesk) and CRM systems
    (Salesforce).
  • Relevant account management experience.
  • Proven ability to read, debug, and understand HTML code, API calls, etc.
  • Experience with payment systems or and/or working at a Fintech company – an
    advantage.
  • Experience with Compliance and regulatory processes.
  • Able to work in a fast-paced, deadline-driven start-up environment.
  • Passionate about customer service and helping others.
  • Experience with Netsuite – an advantage.

We have a great company culture. Tipalti is a positive, customer’s first “can do” environment, where everyone supports our common goals of delivering customer value and building a great company.

Our commission plans are some of the most aggressive in the industry. We offer comprehensive health benefits, a flexible work environment, catered lunches…and an environment where you can grow, be an impact player and thrive!

As part of our dedication to the diversity of our workforce, Tipalti is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

Ready to get serious about success? Email us your resume at careers-us@tipalti.com.

Ready to make the best career choice ever?