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Tipalti Customer Assistance Policy

Last updated: December 20, 2022

Tipalti is committed to providing excellent service to the payers and payees who utilize our services. Our website contains complete instructions on enrolling for our services, managing your account, and fees. However, if at any time you need assistance with any aspect of our services, please contact Tipalti Support using any of the following methods:

Mail / Courier:

Customer Support
Tipalti, Inc.
1051 E. Hillsdale Boulevard, Suite 600
Foster City, CA 94404, USA
support [ at ] tipalti.com
Telephone: +1 800-305-3550

In your request for assistance, please include the following information:

  • Name of Individual Making the Request
  • Company Name (if applicable)
  • Tipalti Account Number (if applicable)
  • Tipalti Transaction Reference Number (if applicable)
  • Detailed Description of the Issue or Concern
  • Description of any Efforts Already Made to Resolve the Issue or Concern
  • Contact Information (email and telephone number)
  • Preferred Method of Contact for a Response

Please note that this information will be used by Tipalti to action your request. If you would like to know how Tipalti collects and uses personal information, please refer to our Privacy Policy. We appreciate your business and the trust you have placed in Tipalti.

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Solutions

  • Accounts Payable Automation
  • Global Partner Payments
  • PO Management

Capabilities

  • Overview
  • Supplier Management
  • Invoice Management
  • PO Matching
  • Self-Billing Module
  • Payment Reconciliation
  • Global Payments
  • Fraud Detection
  • Tax and VAT Compliance

Why Tipalti

  • Why Tipalti
  • Customer Stories
  • Invoice-Based Workflow
  • Performance-Based Workflow
  • Benefits by Role
  • Benefits by Industry

Technology

  • The Tipalti Platform
  • Multi-Entity Architecture
  • Financial Controls
  • Payment API
  • Secure Cloud
  • Pi Payables Intelligence

Resources

  • The FinTalk Blog
  • What is AP Automation?
  • Compare Payment Methods
  • Future of Finance
  • Destination IPO
  • Payments Across Borders
  • The Total Guide to ERP Integration

Company

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  • FAQs
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Tipalti B.V. is a limited company registered in Amsterdam; Chamber of Commerce number: 83456902; registered office: Grote Bickersstraat 74-78, 1013KS Amsterdam, The Netherlands.


* Tipalti B.V. is not authorised by the Dutch Central Bank to process payments or issue e-money. An application under Electronic Money regulations 2011 has been submitted and is in process. We are not permitted to carry out regulated business activities.

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