Payer / Sender Rights
Last Modified 19 December 2023
Thanks for choosing Tipalti, Inc. You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at support@tipalti.com or at +1 (800) 305-3550. You can also contact us for a written explanation of your rights. Tipalti, Inc. is liable for late or non-delivery of your transaction funds.
For Alaska Residents Only:
If your issue is unresolved by Tipalti, Inc. (800) 305-3550, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf [PDF, 223KB]
Submit formal complaint form with supporting documents:
STATE OF ALASKA Division of Banking & Securities 550 W. 7th Avenue, Suite 1850 Anchorage, Alaska 99501
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call (907) 465-2521.
California
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Institutions for assistance filing a complaint at, 1-866-275-2677, online at https://dfpi.ca.gov/submit-a-complaint/#sub, or by mail at Department of Financial Protection and Innovation, Attn: Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.
Colorado
COLORADO DIVISION OF BANKING
COLORADO MONEY TRANSMITTERS ACT
CUSTOMER NOTICE
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.
If you have a Question about or Problem with
YOUR TRANSACTION – THE MONEY YOU SENT
You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
If you are a Colorado Resident and have a Complaint about
THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY
ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
email: DORA_BankingWebsite@state.co.us
website: banking.colorado.gov/industry/money-transmitters
Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.
Florida
Florida Office of the Controller
For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:
Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376
Complaints may also be submitted online at: https://flofr.gov/sitePages/fileacomplaint.htm
Maryland
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Tipalti, Inc., NMLS Unique Identifier #1271971 (https://www.nmlsconsumeraccess.org/ ) at:
Office of Financial Regulation
ATTN: Consumer Services Unit
1100 N. Eutaw Street, Suite 611
Baltimore, MD 21201
Email: CSU.Complaints@maryland.gov
Phone: (410) 230-6077
Include the Complaint form and any supporting documentation. The downloadable complaint form can be found at: https://www.dllr.state.md.us/finance/consumers/comphow.shtml
New York
Tipalti, Inc. is licensed as a money transmitter and regulated by the New York Department of Financial Services located at:
One State Street
New York, NY 10004-1511
Tipalti, Inc. is located at:
1051 E. Hillsdale Boulevard, Suite 600
Foster City, CA 94404
Tipalti may be contacted for questions or complaints at (650) 422-3393.
Unresolved consumer complaints may be mailed to the New York Department of Financial Services, at:
Department of Financial Services, Consumer Assistance Unit
One State Street
New York, NY 10004
or
Department of Financial Services, Consumer Assistance Unit
One Commerce Plaza
Albany, NY 12257
You may also submit a complaint online via the secure DFS Portal at https://www.dfs.ny.gov/complaint
Texas
After first contacting Tipalti, if you still have an unresolved complaint regarding the Tipalti’s money transmission activity, please direct your complaint by mail to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705 USA, by phone to: 1-877-276-5554 (toll free), or by email at msb@dob.texas.gov.
U.S. Consumer Financial Protection Bureau
Information for consumers is also available from the Consumer Financial Protection Bureau (CFBP), by phone 855-411-2372 or 855-729-2372 (TTY/TDD) or www.consumerfinance.gov.