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Mail Shark Overview
Industry
Business services
Company Size
100 ‑ 1000
Current ERP
Sage
Region
United States
Tipalti Products Used
Accounts Payable
Challenge
Mail Shark’s highly manual AP process created confusion, required extensive staff training, and risked missing payments.
Solution
Tipalti’s integration with Sage Intacct delivered automated invoice capture, unified payment methods, and a clear approval workflow.
Results
The team reduced AP workload by 75%, improved efficiency, and continued on-time payments with transparent audit trails.
The Challenge
A Fragmented, Manual AP Burden
As a rapidly growing direct mail marketing company, Mail Shark faced mounting challenges in managing their accounts payable (AP) processes. With hundreds of domestic vendors and over 200 invoices to process monthly, their AP workflows were inconsistent and fragmented. Payments were handled through a mix of bank ACH, credit cards, and paper checks.How payments were made was tracked separately in a spreadsheet. This lack of centralization created confusion and inefficiencies.
The manual nature of the process made it difficult to train new hires and left the company vulnerable to late payments and compliance risks when employees had to step in unexpectedly. The need for a streamlined, automated solution became increasingly urgent as the company continued to scale.
We didn’t have a single, reliable audit trail —information was stored in spreadsheets or on vendor sites, which made payment processing somewhat of a gray area.
Mary Beth Lemon
Executive VP of Finance & HR, Mail Shark
The Solution
A Centralized, Automated Accounts Payable System
Mail Shark adopted Tipalti to centralize and automate its accounts payable operations, leveraging the platform’s seamless integration with Sage Intacct. Within just six weeks, the company transitioned from fragmented, manual processes to a streamlined, AI-driven system. Tipalti’s automated invoice capture and approval workflows replaced the need for physical folders and spreadsheets, ensuring a consistent and efficient approach to managing vendor payments.
The platform’s centralized design consolidated all invoice and payment documentation into a single, accessible location, thereby eliminating the risk of misplaced data. Automated remittance emails further reduced the need for manual follow-ups, while unified vendor profiles and payment settings simplified day-to-day tasks. This transformation not only saved time but also provided Mail Shark with the tools to maintain strong vendor relationships and operational efficiency.
Vendor onboarding took a little training, but once we were up and running, Tipalti streamlined everything. Now we review invoices, spot-check the AI scanning, ask for feedback, and schedule payments with confidence.
Mary Beth Lemon
Executive VP of Finance & HR, Mail Shark
The Result
Major Time Savings and On-Time Payments
By implementing Tipalti, Mail Shark achieved a dramatic reduction in the time and effort required to manage accounts payable. This 75% reduction in workload allowed the team to reallocate its focus to higher-value accounting tasks, while still maintaining a streamlined and efficient AP process.
Tipalti’s automation ensured that all invoices were queued well ahead of their due dates, eliminating the risk of late payments. The platform’s centralized system also improved vendor relationships by providing automated remittance notices and a reliable audit trail. Additionally, Mail Shark’s ability to quickly onboard new AP staff with a repeatable and transparent process has positioned the company to scale confidently as it continues to grow.
We were very close to two employees, 80 hours weekly, doing AP… Now I feel one person can handle it in 20 hours each week. That's 3,120 hours saved each year.
Mary Beth Lemon
Executive VP of Finance & HR, Mail Shark
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