Dedicated to Your Finance Team’s Success
5-Star Satisfaction Ratings
Our speed, responsiveness, and issue resolution are key reasons why our customers consistently rate their satisfaction with the support team at 98%+. We pride ourselves on our high customer satisfaction and always go the extra mile to ensure issues are resolved, as well as provide tips to improve the experience with the software.
Highly Responsive & Available
We know it’s important for our clients to be able to get in touch with us when they have questions or experience issues, so we provide phone and email support daily from 8:00 – 18:00 Monday-Friday UK local time for all of our UK customers. Our average first response time is less than 2 hours, and we strive to resolve issues quickly so there is minimal disruption to your operations.
Typical Support Requests & Always-On Knowledge Base
In addition to live phone and email support, you can access our Knowledge Base 24/7 to learn more about a product feature or to troubleshoot your own issue. Common requests that Support can assist with are:
- Questions about the platform
- Payees that claim they haven’t received payment yet
- How to fix a rejected payment
- Features and improvements