Dedicated to Your Finance Team’s Success
The greatest strength I’ve had with Tipalti is transparency, and being able to address issues as they arise. I will push out questions to the support team and I hear back within hours. Things are addressed quickly, with a great interaction that furthered my trust in the company. I’m very happy with the relationship.
GoDigital Media Group
Tipalti’s customer support team has a huge influence on our overall satisfaction. The support team always responds super quickly and we trust Tipalti will always have our backs, no matter what happens.
The Influential Network
Whenever I have questions, I have reached out to the Support team and received a near instant response from a customer service representative. They have managed to resolve all of my issues.
5-Star Satisfaction Ratings
Our speed, responsiveness, and issue resolution are key reasons why our customers consistently rate their satisfaction with the support team at 98%+. We pride ourselves on our high customer satisfaction and always go the extra mile to ensure issues are resolved, as well as provide tips to improve the experience with the software.
Highly Responsive & Available
We know it’s important for our clients to be able to get in touch with us when they have questions or experience issues, so we provide US-based phone and email support daily from 6:30 AM – 6:30 PM Pacific time to all of our customers. Our average first response time is less than 2 hours, and we strive to resolve issues quickly so there is minimal disruption to your operations.
Typical Support Requests & Always-On Knowledge Base
In addition to live phone and email support, you can access our Knowledge Base 24/7 to learn more about a product feature or to troubleshoot your own issue. Common requests that Support can assist with are:
- Questions about the platform
- Payees that claim they haven’t received payment yet
- How to fix a rejected payment
- Features and improvements
Customer Satisfaction Is Our Top Priority
Our core value is customer success and our multiple 5-star reviews are a testament to this. Tipalti is the leader in customer satisfaction — check out our customer reviews.
“Tipalti’s team made it easy, answered all of our questions, put our minds at ease and most importantly, got the job done.”
“Excellent SAS. Customer Support is top notch. Using this service has reduced our man-hours (and costs) considerably.”
World Class Service
“It’s very comforting to know that Tipalti stands behind their service – quite literally – ensuring that the implementation process is as smooth as possible.”