Get Fast, Expert Responses from the Tipalti Support Team
From answering product questions on-the-fly to troubleshooting complex integrations, our support team is committed to providing their deep product expertise and timely answers to your questions to ensure you’re successful with Tipalti.
“Tipalti’s customer support team has a huge influence on our overall satisfaction. The support team always responds super quickly and we trust Tipalti will always have our backs, no matter what happens.”
“The greatest strength I’ve had with Tipalti is transparency, and being able to address issues as they arise. I will push out questions to the support team and I hear back within hours. Things are addressed quickly, with a great interaction that furthered my trust in the company. I’m very happy with the relationship.”
“Whenever I have questions, I have reached out to the Support team and received a near instant response from a customer service representative. They have managed to resolve all of my issues.
User Accolades and Reviews
TrustRadius, 9/10 star rating and:
Best Feature Set
Best Customer Support
Best Usability for AP Automation 2021
5-Star Satisfaction Ratings
Our speed, responsiveness, and issue resolution are key reasons why our customers consistently rate their satisfaction with the support team at 98%+. We pride ourselves on our high customer satisfaction and always go the extra mile to ensure issues are resolved, as well as provide tips to improve the experience with the software.
Highly Responsive & Available
We know it’s important for our clients to be able to get in touch with us when they have questions or experience issues, so we provide US-based phone and email support daily from 6:30 AM – 6:30 PM Pacific time to all of our customers. Our average first response time is less than 2 hours, and we strive to resolve issues quickly so there is minimal disruption to your operations.
Typical Support Requests & Always-On Knowledge Base
In addition to live phone and email support, you can access our Knowledge Base 24/7 to learn more about a product feature or to troubleshoot your own issue. Common requests that Support can assist with are:
- Questions about the platform
- Payees that claim they haven’t received payment yet
- How to fix a rejected payment
- Features and improvements