Tipalti
  • Solutions
    • Accounts Payable AutomationEnd-to-end, invoice-based payments designed for growing companies
      • Supplier Management IconSupplier Management
      • Invoice IconInvoice Management
      • PO Matching IconPurchase Order Matching
      • Global Payouts IconPayment Remittance
      • Payment Reconciliation IconPayment Reconciliation
    • Purchase Order ManagementControl and visibility over corporate spend
    • Global Partner PaymentsScalable payment solutions for creator, ad tech, sharing and marketplaces economy
      • Supplier Management IconPartner Management
      • Global Payouts IconGlobal Payments
      • Fraud Detection IconFraud Detection
      • Self Billing IconSelf-Billing Module
      • Tax Compliant IconTax and VAT Compliance
  • Technology
    • Overview
      • The Tipalti PlatformGlobal, scalable, and fully automated
    • Features
      • Multi Entity IconMulti-Entity Architecture
      • Financial Controls IconFinancial Controls
      • Payment API IconPayment API
      • Secure Cloud IconSecure Cloud
      • MSB IconMoney Services Business
      • AI IconPi Payables Intelligence
    • Integrations
      • ERP & Accounting
      • NetSuite
      • Sage Intacct
      • QuickBooks
      • Microsoft Dynamics
      • Sage Accounting
      • Xero Accounting
      • Performance Marketing
      • Custom Integrations
  • Why Tipalti
    • Overview
      • Why TipaltiA modern, holistic, powerful payables solution that scales with your changing business needs
      • Customer StoriesSee how we transform finance operations
    • Benefits
      • Accolades
      • Invoice-Based Workflow
      • Performance-Based Workflow
      • Benefits by Role
    • Additional Services
      • Currency Management
      • Accelerated Payments
      • FX Hedging
      • Implementation Services
      • Supplier Enablement Program
    • Industries
      • Business Services
      • Software and Technology
      • Ecommerce and Retail
      • Marketplaces and Gig Economy
      • Video and Digital Media
      • Video Gaming
      • Financial Services
      • Online Services
      • Education
      • Healthcare
      • Advertising Technology
      • Affiliate and Influencer Networks
      • Manufacturing and Wholesale
  • Resources
    • Blog
      • The Financial Advisor BlogStrategy and trends in payments
    • Tools
      • Cost Per Invoice Calculator
      • Payment Error Calculator
    • Guides
      • What is AP Automation?
      • Compare Payment Methods
      • Future of Finance
      • Destination IPO
      • Payments Across Borders
      • The Total Guide to ERP Integration
  • Company
    • About Us
      • About Tipalti
      • Careers
      • Partnerships
      • Contact Us
    • Help
      • Support
      • FAQs
    • News & Events
      • Events
      • Newsroom
  • Login
  • Book a Demo
Get Started
Tipalti Support 1

Get Fast, Expert Responses from the Tipalti Support Team

From answering product questions on-the-fly to troubleshooting complex integrations, our support team is committed to providing their deep product expertise and timely answers to your questions to ensure you’re successful with Tipalti.

CONTACT US
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“Tipalti’s customer support team has a huge influence on our overall satisfaction. The support team always responds super quickly and we trust Tipalti will always have our backs, no matter what happens.”

Tipalti Support 3

“The greatest strength I’ve had with Tipalti is transparency, and being able to address issues as they arise. I will push out questions to the support team and I hear back within hours. Things are addressed quickly, with a great interaction that furthered my trust in the company. I’m very happy with the relationship.”

Tipalti Support 4

“Whenever I have questions, I have reached out to the Support team and received a near instant response from a customer service representative. They have managed to resolve all of my issues.

Tipalti Support 5

User Accolades and Reviews

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TrustRadius, 9/10 star rating and:

Best Feature Set

Best Customer Support

Best Usability for AP Automation 2021

G2 Crowd

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Capterra

Tipalti Support 7

GetApp

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Featured Customers

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Finances Online

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Software Advice

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Oracle NetSuite

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SuiteApp

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Tipalti Support 15

Highly Responsive & Available

We know it’s important for our clients to be able to get in touch with us when they have questions or experience issues, so we provide US-based phone and email support daily from 6:30 AM – 6:30 PM Pacific time to all of our customers. Our average first response time is less than 2 hours, and we strive to resolve issues quickly so there is minimal disruption to your operations.

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5-Star Satisfaction Ratings

Our speed, responsiveness, and issue resolution are key reasons why our customers consistently rate their satisfaction with the support team at 98%+. We pride ourselves on our high customer satisfaction and always go the extra mile to ensure issues are resolved, as well as provide tips to improve the experience with the software.

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Typical Support Requests & Always-On Knowledge Base

In addition to live phone and email support, you can access our Knowledge Base 24/7 to learn more about a product feature or to troubleshoot your own issue. Common requests that Support can assist with are:

  • Questions about the platform
  • Payees that claim they haven’t received payment yet
  • How to fix a rejected payment
  • Features and improvements

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Solutions

  • Accounts Payable Automation
  • Global Partner Payments
  • PO Management

Capabilities

  • Overview
  • Supplier Management
  • Invoice Management
  • PO Matching
  • Self-Billing Module
  • Payment Reconciliation
  • Global Payments
  • Fraud Detection
  • Tax and VAT Compliance

Why Tipalti

  • Why Tipalti
  • Customer Stories
  • Invoice-Based Workflow
  • Performance-Based Workflow
  • Benefits by Role
  • Benefits by Industry
  • Bill.com Alternative

Technology

  • The Tipalti Platform
  • Multi-Entity Architecture
  • Financial Controls
  • Payment API
  • Secure Cloud
  • Money Services Business
  • Pi Payables Intelligence

Resources

  • The Financial Advisor Blog
  • What is AP Automation?
  • Compare Payment Methods
  • Future of Finance
  • Destination IPO
  • Payments Across Borders
  • The Total Guide to ERP Integration
  • Cost Per Invoice Calculator
  • Payment Error Calculator

Company

  • About Tipalti
  • Careers
  • Partnerships
  • Events
  • Press
  • In The News
  • Media Kit
  • Support
  • FAQs

REGION

  • North America
    • United Kingdom
Contact Us
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