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Notice of Change of Terms and Conditions

Last Modified: 13 March 2024

We’ve made several improvements to the Tipalti Services Agreement, Tipalti Software Services Agreement, and Compliance and Acceptable Use Policy (“Terms”) to clarify our terms, to cover new services and features, and to provide additional helpful information on our processes.

By continuing to use the Tipalti Services on or after April 13, 2024, you agree to the new Terms that apply to you. If you do not agree, you must stop using the Tipalti Services. If you have questions regarding the updated agreements, please contact customersuccess@tipalti.com.

Previous version of the Tipalti Service Agreement:
November 10, 2023

Previous version of the Tipalti Software Services Agreement:
August 18, 2023

Previous version of the Compliance and Acceptable Use Policy
March 2, 2020

Effective on April 13, 2024 for all existing customers, the Terms are updated as summarized below:

Tipalti Services Agreement

  • Section 2.1: clarifies that the purchase of Services is not conditioned on delivery or maintenance of any features or functionality
  • Section 2.4: clarifies that where integrations are enabled, Tipalti may access information through the integrations
  • Section 3.2: takes overages sentence out of 3.1 and makes it a separate section with clarification on treatment of different fees
  • Section 4.2: adds ability for Tipalti to change payment methods, including to cards where accepted by payees
  • Section 4.3: clarifies timelines regarding submission of payment instructions and Tipalti’s disclaimed responsibility for payee’s or intermediary banks, service providers, or financial institutions
  • Section 5.2: clarifies that Tipalti may collect or confirm Payee Information directly
  • Section 6.1: consolidates sections and clarifies enforcement timelines and payment effects
  • Section 9.2: adds notice requirement if Customer becomes subject to financial regulations, or receives regulatory inquiries
  • Section 14: adds definition of CPI-U
  • Standard Services Schedule 1: adds another purpose for funding by Linked Account, adds detail for funding by Linked Card, and clarifies procedures for rejected or returned transactions

Tipalti Software Services Schedule

  • Section 1.1: clarifies that the purchase of Services is not conditioned on delivery or maintenance of any features or functionality
  • Section 1.4: clarifies that where integrations are enabled, Tipalti may access information through the integrations
  • Section 2.2: takes overages sentence out of 2.1 and makes it a separate section with clarification on treatment of different fees
  • Section 3.1: clarifies enforcement timelines and payment effects

Compliance and Acceptable Use Policy

  • Preamble: made it more clear that the CAUP applies as part of the Tipalti Services Agreement
  • Section 1: Improved context and readability in describing our information review practices to comply with our AML and KYC programs and applicable law
  • Section 2: Improved readability and clarity in existing prohibited activities

Thank you for being a Tipalti customer!