Tipalti Customer Assistance Policy

Last updated: December 20, 2022

Tipalti is committed to providing excellent service to the payers and payees who utilize our services. Our website contains complete instructions on enrolling for our services, managing your account, and fees. However, if at any time you need assistance with any aspect of our services, please contact our support team using any of the following methods:

Mail / Courier:

Customer Support
Tipalti, Inc.
1051 E. Hillsdale Boulevard, Suite 600
Foster City, CA 94404, USA
support@tipalti.com
Telephone: +1 800-305-3550

In your request for assistance, please include the following information:

• Name of Individual Making the Request
• Company Name (if applicable)
• Tipalti Account Number (if applicable)
• Tipalti Transaction Reference Number (if applicable)
• Detailed Description of the Issue or Concern
• Description of any Efforts Already Made to Resolve the Issue or Concern
• Contact Information (email and telephone number)
• Preferred Method of Contact for a Response

Please note that this information will be used by Tipalti to action your request. If you would like to know how Tipalti collects and uses personal information, please refer to our Privacy Policy. We appreciate your business and the trust you have placed in Tipalti.