The Lenus App Empowers a New Generation of Health Coaches

Addressing Growing Pains

Lenus has been growing at a rapid pace since its 2016 launch. As SaaS providers themselves, the Lenus team understands the value of leveraging technology wherever possible to improve efficiencies and enable their organization to scale without suffering the traditional business growing pains.

One of the great things about implementing the right technology for specific functions is that your team can focus on growing the business—because automating those processes means they won’t become the limiting factor as your company scales.

Dayane Piassi Casagrande | Senior AP Accountant, Lenus

An Unhealthy Payables Process

As Lenus scaled internationally, the small accounts payable team—working with a growing list of vendors across Europe—faced several workflow challenges.

The Lenus team had to manually pay invoices from company bank accounts and manually move invoice files through a series of Google folders to track each stage of the payments process. Also, because vendor payments were often international, the team had to use complex wire transfers to ensure payment in the vendors’ local currencies.

• Reduce Manual Work Spent Tracking and Processing Payments
• Simplify Payments Across World Regions and Currencies
• Automate Payment Terms Relevant to Each Vendor (or Country’s Rules)
• Integrate Payment Data into ERP, NetSuite

Payments Became a Heavy Lift

When Lenus had just four offices across Europe, the accounts payable team’s manual processes were time-consuming but manageable. But as Lenus signed up more vendors to support more offices, the influx of invoices became so frequent that the team no longer had the capacity to manually enter banking details, set payment terms for specific regions, re-enter payments into NetSuite, and review and reconcile banking fees.

Sometimes we could use local banks—other payments required a wire transfer. Sometimes, the bank could read our international vendors’ business names—other times, we first needed to translate the non-English letters. If we had to keep doing everything by hand, it was going to be very difficult to grow.

Dayane Piassi Casagrande | Senior AP Accountant, Lenus

Strengthening the Process with Tipalti

When they upgraded to Tipalti’s accounts payable and global payments solution, the team found that manual tasks almost completely disappeared. The Tipalti platform now automatically processed invoices, standardized payments as local transfers in the vendor’s currency, identified and set the right payment timeframe for each invoice, and generated easy-to-read reports for reconciliation.

• Cut Team’s Time on Payment Tasks by 35%
• Standardized Payment Process Across Countries and Currencies
• Automated Payment Terms Based on Invoice or Country
• Integrated Payment Data into NetSuite