ManyPets Scales Global AP Operations Without Adding Headcount

The Challenge

Overstretched AP and Control Struggles

As ManyPets expanded, AP volume and complexity grew faster than one AP manager could manage. This manager handled 200 to 250 invoices a month for more than 500 suppliers, 90 percent domestic and 10 percent global. Outdated processes and disconnected tools slowed down approvals, undermined accountability, and caused payment delays. External auditors repeatedly flagged the lack of a reliable, auditable approval trail.

Growth only increased the pressure. Manual tasks, such as downloading and reconciling CSV files, defined the payment workflow. Without a centralized system, these processes were slow and error-prone. The existing setup’s failure to scale or meet control requirements motivated the company to find a comprehensive, durable solution.

The Solution

All-in-One AP Automation with Tipalti

ManyPets modernized AP by implementing Tipalti’s end-to-end automation. One platform replaced a patchwork of NetSuite add-ons, unifying invoice intake, approval routing, and payments. With a single system of record, the team created consistent, audit-ready processes across regions, suppliers, and currencies.

The NetSuite integration kept data in sync in real time, reducing manual entry and the risk of errors or missed payments. With approvals routed to the right budget owners and clear accountability at each step, the team could move faster with more confidence. That efficiency shift enabled a move from monthly to weekly payment runs.

Tipalti support was key to reducing any negative impact on operations during implementation. A dedicated Tipalti specialist guided setup and configuration, even with time zone challenges. The result was a practical rollout that fit ManyPets’ structure and controls. The finance team kept its lean model, while gaining the scalability and visibility it needed to keep up with growth.

The Result

Weekly Payment Runs and Secure Growth

After adopting Tipalti, ManyPets shifted from cumbersome monthly cycles to steady weekly payment runs. Suppliers were paid on time, cash flow was easier to manage, and data matched across systems. Automation reduced errors and missed invoices, while detailed logs created a dependable audit trail for external reviews.

Today, a single AP manager can focus on higher-value work while still supporting a growing invoice load across multiple countries without sacrificing compliance, control, or speed. Tipalti scales as needs change, so the business can expand with assurance that AP processes are ready for what comes next.