Zola Scales Payment Operations and Invoice Processing

The Challenge

Scaling Invoice Processing

Zola is reinventing the wedding planning and registry experience. The eCommerce company transforms how couples and guests share, buy, and ship wedding gifts—ranging from blenders to honeymoon funds—and offers free planning tools to remove stress from the big day.

However, managing payments for this fast-growing marketplace created major challenges.

Initially, Zola used Bill.com to streamline operations, but with payments doubling, invoice approvals and payment processing still consumed significant time each week.

The Solution

Automating AP End-to-End With Tipalti

To future-proof its AP operations, Zola implemented Tipalti to automate its invoice-to-pay process. Vendors now onboard seamlessly, choose their payment methods, and benefit from more transparent financial operations.

Tipalti’s OCR technology automatically extracts and codes invoice data, while EDI submissions containing hundreds or thousands of invoices are processed instantly. Monthly close is also faster thanks to Tipalti’s reconciliation reporting, which integrates directly with Intacct.

The Result

Faster Close, Fewer Staff, Greater Scale

Zola achieved remarkable results by modernizing its AP workflow with Tipalti. The company now processes over 600,000 invoices annually through automation, dramatically reducing manual effort while maintaining accuracy. Month-end close has accelerated, giving leadership timely visibility into financials. Most notably, Zola avoided the cost of hiring a large AP team: instead of requiring ten people, the AP function is managed by just two employees, while still closing the books by the second day of the month. This efficiency has future-proofed Zola’s operations to handle millions of invoices and payments globally, all while preserving strong vendor relationships and satisfaction.