Get Fast, Expert Responses from the Tipalti Support Team
From answering product questions on-the-fly to troubleshooting complex integrations, our support team is committed to providing their deep product expertise and timely answers to your questions to ensure you’re successful with Tipalti.
Tipalti Support Benefits
Highly Responsive & Available
We understand the importance of being readily available to assist our clients with their questions and concerns. To ensure their needs are met, we offer a range of support options:
- Phone Support: Available daily from 6:30 AM – 6:30 PM Pacific time. Reach us at +1 800-305-3550.
- Email Support: Available daily from 6:30 AM – 6:30 PM Pacific time. Raise a support request.
- Live Chat Support: Available on weekdays from 6:00 AM – 12:00 PM Pacific time. Accessing live chat is easy – simply click on the yellow question mark icon at the bottom right-hand corner of any page on the Hub through the Resource Center.
We take pride in our swift response times, with an average first response time of under 2 hours. Our goal is to resolve issues promptly, minimizing disruptions to your operations.
We’re here to ensure you have multiple avenues to get the support you need.
5-Star Satisfaction Ratings
Our speed, responsiveness, and issue resolution are key reasons why our customers consistently rate their satisfaction with the support team at 98%+. We pride ourselves on our high customer satisfaction and always go the extra mile to ensure issues are resolved, as well as provide tips to improve the experience with the software.
Typical Support Requests & Always-On Knowledge Base
In addition to live phone and email support, you can access our Knowledge Base 24/7 to learn more about a product feature or to troubleshoot your own issue. Common requests that Support can assist with are:
- Questions about the platform
- Payees that claim they haven’t received payment yet
- How to fix a rejected payment
- Features and improvements
Awards
#1 award-winning finance automation solution
2024 Inc. 5000 List of America’s Fastest-Growing Companies
Awarded to Tipalti for the seventh consecutive year
2023 Deloitte Technology Fast 500
Awarded to Tipalti for the sixth consecutive year
2024 CNBC World’s Top Fintech Company
Digital Business Solutions Category
2023 Merit Awards for Technology
Gold Winner
Case Studies
Typeform
“The user experience is really good, downtime hardly ever happens, we haven’t come across any bugs, and we have really great visibility of exactly where an invoice is sitting in the process. Payments go off smoothly, the support team is responsive and helpful, and the integrations make our lives much easier.”
David Lennon
Group Financial Controller, Typeform
GoDigital
“The greatest strength I’ve had with Tipalti is transparency, and being able to address issues as they arise. I will push out questions to the support team and I hear back within hours. Things are addressed quickly, with a great interaction that furthered my trust in the company. I’m very happy with the relationship.”
Hunter Paletsas
CFO, GoDigital Media Group
Flytographer
“Whenever I have questions, I have reached out to the Support team and received a near instant response from a customer service representative. They have managed to resolve all of my issues.”
Nicole Smith
CEO and Founder, Flytographer
Ready to save time and money?
Request a demo today and take control of your finance operations.
