Cozy Earth Achieves 50% AP Efficiency Gains with Tipalti

We were on BILL in the middle of a NetSuite transition and couldn’t get it to work, so we had to find a new AP system while implementing NetSuite. Tipalti got us through that challenging transition—and with seamless NetSuite integration, we’ve cut the time spent on AP tasks by about 50%.

Nick Nielsen

Controller, Cozy Earth

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Cozy Earth Overview

Industry

E-Commerce & retail

Company Size

100 –‑ 1000

Current ERP

NetSuite

Region

United States, Canada, United Kingdom, Europe

Tipalti Products Used

Accounts Payable

Challenge

Disconnected AP workflows and cumbersome manual effort due to poor integration between the previous software, BILL, and NetSuite

Solution

Tipalti Accounts Payable integrated with NetSuite to streamline purchase order matching, approvals, and supplier onboarding

Results

AP workload was reduced by 50%, allowing Cozy Earth to reduce staffing needs and improve internal controls

The Challenge

Tough Transitions and Manual Work

Transitioning from QuickBooks Online to NetSuite proved challenging for Cozy Earth, especially in accounts payable (AP). Their existing solution, BILL, failed to integrate with NetSuite, severely impacting operations.

The lone person managing AP manually recreated invoices and reconciled data, wasting valuable time. And it heightened the risk of costly errors. Payments to approximately 150 suppliers were delayed, straining relationships and creating additional hurdles.

This lack of automation and integration also introduced audit risks, as manual processes undermined internal controls and left compliance gaps. The combination of inefficiencies and errors took a toll on team morale, as efforts to resolve these issues consumed days of work without yielding results. Cozy Earth needed a reliable solution to streamline its AP workflows and support its growing business.

Not being able to integrate with NetSuite created a lot of manual work. We had to upload everything manually, leading to errors and slower payments. It was rough for a while, for sure.

Nick Nielsen

Controller, Cozy Earth

The Solution

Automated AP with Integrated PO Matching

Cozy Earth turned to Tipalti for an automated accounts payable solution that smoothly integrated with NetSuite and addressed the inefficiencies and challenges of their previous system. Within just a couple of months, Tipalti Accounts Payable was fully implemented, enabling Cozy Earth to transition AP operations into a streamlined, user-friendly interface.

A standout feature for Cozy Earth was Tipalti’s purchase order (PO) matching capability. This functionality automatically reconciles line-item data from supplier invoices against purchase orders in NetSuite, significantly reducing manual intervention. The system also enforces multi-tier invoice approvals, ensuring that invoices are reviewed by all stakeholders, including department heads, the accounting team, and senior leadership—before payment. This updated process improved efficiency and strengthened internal controls.

With Tipalti, Cozy Earth eliminated the manual errors and delays that previously plagued their AP workflows, enabling their one AP employee to efficiently manage payments to both domestic and international suppliers.

One of the biggest workflow transformations was around our supplier invoices. With Tipalti, it matches line item data to POs in NetSuite, allowing quick approvals and faster payments

Nick Nielsen

Controller, Cozy Earth

The Result

Streamlined Payables and Reduced Effort

Since adopting Tipalti, Cozy Earth has achieved a remarkable transformation in its accounts payable operations. They reduced the time spent on AP tasks by approximately 50% by automating processes and integrating with NetSuite.. This efficiency enabled them to downsize their AP team from two accountants to one, while still managing over 3,000 invoices annually.

Tipalti’s automated postings and reliable reconciliation have eliminated data redundancies and minimized errors, allowing the team to focus on strategic, high-value activities. Self-service supplier onboarding improves operations and vendor satisfaction while securing sensitive banking and tax data. Additionally, the dependable audit trail Tipalti provides has strengthened internal controls, offering peace of mind during audits.

Cozy Earth’s AP process is now faster, more accurate, and significantly less labor-intensive, providing the scalable foundation needed to manage thousands of annual invoices and support continued growth.

We were on BILL in the middle of a NetSuite transition and couldn’t get it to work, so we had to find a new AP system while implementing NetSuite. Tipalti got us through that challenging transition—and with seamless NetSuite integration, we’ve cut the time spent on AP tasks by about 50%.

Nick Nielsen

Controller, Cozy Earth