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Ontra Overview
Industry
Software and technology
Company Size
100 ‑ 1000
Region
United States
Tipalti Products Used
Accounts Payable
Challenge
Ontra struggled with high volumes of vendor invoices that caused manual bottlenecks, duplicate payments, and delays in month-end close processes.
Solution
By adopting Tipalti’s accounts payable automation, Ontra centralized its invoice processing, implemented dynamic approvals, minimized manual errors, and expedited payments.
Results
With Tipalti, Ontra successfully reduced its AP close by two days and its month-end close by three, creating more time for strategic growth initiatives.
The Challenge
Rising Invoice Volumes and a Convoluted Process
Ontra, the leader in AI-powered solutions for the private markets, faced significant operational challenges as a result of its rapid growth, with manual processes struggling to keep pace with increasing invoice volumes. With hundreds of independent firms and attorneys billing monthly for client document processing and additional vendor invoices to manage, its lean finance team relied on manual workflows to process payments. The Ontra team was uploading documents to the bank using Excel CSV files, which created recurring sync failures with limited visibility into payment statuses. These inefficiencies not only delayed the monthly close process but also introduced risks of payment errors, including duplicates and missed payments.
The manual process left the finance team stretched. They spent considerable time troubleshooting issues and managing uploads, rather than focusing on strategic initiatives that were essential for growth. These inefficiencies made it clear there was an urgent need for automation and process improvement.
It was just a pretty messy process. We would have a couple of duplicate payments. We would have some that we didn't pay. For a time-sensitive monthly task, I just knew there was a better way.
Brian Hund
Accounting Manager, Ontra
The Solution
Streamlined AP Automation with Tipalti
Ontra turned to Tipalti to resolve the inefficiencies in its accounts payable workflows. By leveraging Tipalti’s automated payment platform, Ontra centralized its invoice management, eliminating the need for multiple bank uploads and significantly reducing the risk of sync errors. Real-time visibility into payment statuses ensured payments were accurate and delivered on time, which streamlined the process and enhanced overall operational efficiency.
Beyond automating payment workflows, Ontra harnessed Tipalti’s dynamic rule-based approvals to automate invoice coding and approval routing. This reduced the time spent on repetitive tasks and freed the finance team to concentrate on higher-value projects. For instance, with automation, Ontra onboarded 150 law firms and attorneys as independent contractors into Tipalti as part of the company’s comprehensive migration plan for financial systems—paving the way for more scalable growth.
Yeah, we're super happy with how this month went with 150 new payments going out. All of the new payments were successful. So, positive feedback there, positive feedback with the attorneys that were new and onboarded.
Emily Lewis
Accounts Payable Specialist, Ontra
The Result
Faster Monthly Close and More Strategic Capacity
Thanks to Tipalti, Ontra made substantial gains in efficiency and accuracy. The finance team reduced its AP close by two days and reduced the overall month-end close by three, which gave the team back time to focus on strategic goals like a critical ERP migration. Additionally, Tipalti’s compliance features simplified tax preparation, all while ensuring timely payments to members of its independent legal network.
By eliminating manual errors, duplicate payments, and excessive file uploads, Ontra optimized its daily workflows. Tipalti’s dynamic invoice routing and coding automation enabled the finance team to take on high-value projects. These improvements not only streamlined operations but also positioned Ontra for scalable growth and innovation.
We were able to reduce our AP close timeline by two days and our month-end close timeline by three days. Those were all pretty impactful changes.
Brian Hund
Accounting Manager, Ontra
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