Back 
Share -
LinkedIn -
X -
Facebook -
Email -
Copy to clipboard
Download
Gravie Overview
Industry
Healthcare
Company Size
100 ‑ 1000
Region
United States
Tipalti Products Used
Accounts Payable, Mass Payments, Procurement, Card
Challenge
Gravie’s single-person accounts payable team encountered invoice processing delays and inaccuracies with its previous solution.
Solution
Gravie adopted Tipalti to streamline approvals, integrate smoothly with NetSuite, and enable efficient card-based payment processes.
Results
Gravie reduced its monthly close by a day, saved approximately 20 hours every week, and saw improved satisfaction among internal users.
The Challenge
Dependable Health Benefits with Limited AP Resources
Gravie, a Minnesota-based company that offers health plans, encountered increasing challenges within its AP operations. A single individual managed all AP workflows, a responsibility that grew more demanding as the company expanded to serve small and mid-sized businesses.
The existing software uploaded invoices too slowly and produced frequent errors—errors that created disruptions that required time-intensive manual corrections. These issues became more evident as Gravie grew.
This resulted in delays in the payables process, ultimately affecting the team’s ability to provide reliable service to internal stakeholders and suppliers. Resolving these inefficiencies became essential to supporting the company’s operational growth and mission.
When we would submit invoices to Concur, it sometimes took days for them to upload. We were also running into problems with it reading the invoices correctly.
Meg Young
Accounts Payable Manager, Gravie
The Solution
Unified AP Automation and Tailored Support with Tipalti
Gravie implemented Tipalti to automate invoice processing and streamline approval workflows. The integration with NetSuite, which was facilitated through close collaboration between Gravie’s IT team and Tipalti’s technical experts, proved to be seamless. Initial testing in Tipalti’s sandbox environment ensured a smooth transition and helped identify and resolve any potential technical issues before the system went live.
Tipalti’s straightforward interface and thorough training enabled Gravie’s AP team to adopt Tipalti quickly and effectively. Additional support was readily available whenever needed, bolstering user confidence and minimizing disruptions.
The company also embraced the use of Tipalti Card—specifically the Pay by Card program—to simplify payments for Gravie and its suppliers. Vendors appreciated the faster payment cycle, while Gravie gained the additional financial benefits of cash back and operational improvements.
Setting up suppliers on Tipalti’s Pay by Card program was effortless, and vendors really appreciate the faster payments. For us, the extra rebates are just icing on the cake. I always get a human being when I’m calling or when I’m going online, and our account rep always gets back to me within hours.
Meg Young
Accounts Payable Manager, Gravie
The Result
20 Hours in AP Work Saved Each Week
Through Tipalti, Gravie achieved remarkable time and cost savings that transformed its AP operations. Automation eliminated the need for manual journal entries, while direct data transfers streamlined monthly reconciliation tasks. These efficiencies allowed Gravie to shorten its monthly close process by a full day, providing much-needed bandwidth for other strategic initiatives.
Additionally, the adoption of Tipalti’s Pay by Card program improved payment processes while offering financial perks. Vendors received payments more quickly, and Gravie benefited from the associated cash rebates, which added value without requiring additional work. Simplified approval workflows also enhanced user satisfaction, reducing the time employees spent accessing and navigating systems.
These advancements have enabled Gravie to more effectively support its growing operations while ensuring compliance and maintaining consistent, reliable vendor payments.
Tipalti’s Pay by Card program has made our payment process seamless—vendors get paid faster, and my workload is lighter. The cashback is a nice bonus on top of the time savings we’ve gained. [With Tipalti], we’ve saved 20 hours a week. We’ve been able to shorten our month-end closing process by a day.
Meg Young
Accounts Payable Manager, Gravie
Similar Customer Stories
Sensei
Sensei saved 40 hours/month on AP tasks, avoided hiring extra finance staff, and freed the team to grow and build new skills.
Product
Accounts Payable Region
United States, Global Industry
HealthcareSize
100 – 1000
ImaginAB
ImaginAb saved 1,750 AP hours yearly, avoided new hires, and sped up monthly financial close with automation.
Product
Accounts Payable Region
United States Industry
HealthcareSize
Sub 100
ITB-Med
With Tipalti, ITB-Med transformed its financial operations, achieving unprecedented scalability and compliance while maintaining a lean finance team.
Product
Accounts Payable 
Procurement Region
Europe Industry
HealthcareSize
Sub 100
Ready to save time and money?
Book a demo today and take control of your finance operations.
