Last updated: March 23, 2017

Tipalti is committed to providing excellent service to the payers and payees who utilize our services. Our website contains complete instructions on enrolling for our services, managing your account, and fees. However, if at any time you need assistance with any aspect of our services, please contact Kyle Medutis, Director of Support using any of the following methods:

Mail / Courier:

Customer Support
Tipalti, Inc.
1810 Gateway Dr., Ste. 300
San Mateo, CA 94404, USA
support [ at ] tipalti.com
Telephone: +1 650-319-8999 x2

In your request for assistance, please include the following information:

  • Name of Individual Making the Request
  • Company Name (if applicable)
  • Tipalti Account Number (if applicable)
  • Tipalti Transaction Reference Number (if applicable)
  • Detailed Description of the Issue or Concern
  • Description of any Efforts Already Made to Resolve the Issue or Concern
  • Contact Information (email and telephone number)
  • Preferred Method of Contact for a Response

We appreciate your business and the trust you have placed in Tipalti.