Payer / Sender Rights
Thanks for choosing Tipalti, Inc. You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at support@tipalti.com or at +1 (650) 319-8999. You can also contact us for a written explanation of your rights. Tipalti, Inc. is liable for late or non-delivery of your transaction funds.
For Alaska Residents Only:
If your issue is unresolved by Tipalti, Inc. (650) 319-8999, please submit formal complaints with the State of Alaska, Division of Banking & Securities. Formal complaints must be in writing, please download the form here:
https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Formal complaint forms may be submitted via:
- Fax: 907-465-1230
- Email: msb_licensing@alaska.gov
- Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you have questions regarding formal complaints, please call 907-465-2521.
California
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Institutions at its toll-free telephone number, 1-800-622-0620, by e-mail at consumer.complaint@dfi.ca.gov, or by mail at Department of Financial Institutions, Consumer Services, 1810 13th Street, Sacramento, CA 95811.
Colorado
COLORADO DIVISION OF BANKING
COLORADO MONEY TRANSMITTERS ACT
CUSTOMER NOTICE
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.
If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY
ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
email: DORA_BankingWebsite@state.co.us
website: banking.colorado.gov/industry/money-transmitters
Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.
Florida
Florida Office of the Controller
For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:
Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376
Maryland
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Tipalti, Inc. at:
Office of the Commissioner of Financial Regulation
500 N Calvert Street, Suite 402
Baltimore, Maryland 21202
Phone: (888) 784-0136
New York
Tipalti, Inc. is licensed as a money transmitter and regulated by the New York Department of Financial Services located at:
One State Street
New York, NY 10004-1511
Tipalti, Inc. is located at:
1810 Gateway Drive, Suite 300
San Mateo, CA 94404
Tipalti may be contacted for questions or complaints at (650) 422-3393.
Unresolved consumer complaints may be mailed to the New York Department of Financial Services, Consumer Services Division.
Texas
After first contacting Tipalti, if you still have an unresolved complaint regarding the Tipalti’s money transmission activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705 USA, 1-877-276-5554 (toll free), www.dob.texas.gov.
U.S. Consumer Financial Protection Bureau
Information for consumers is also available from the Consumer Financial Protection Bureau (CFBP), by phone 855-411-2372 or 855-729-2372 (TTY/TDD) or www.consumerfinance.gov
