DreamHost Scales Effortlessly With Tipalti Accounts Payable, Streamlining Payments and Unlocking Strategic Growth

The Challenge

Increasing Payment Volumes and Outdated Processes

DreamHost, a global provider of web hosting services, believes in a world where people have the freedom to choose how their digital content is shared. However, for its finance team, DreamHost was encountering growing difficulties managing AP operations as payment volumes increased significantly. The company initially partnered with another accounts payable automation provider to address inefficiencies in their payment workflows. But, the solution fell short of expectations, failing to provide an effective integration with DreamHost’s other systems. These shortcomings resulted in ongoing inefficiencies, particularly in invoice coding and payment validation.

For DreamHost, the AP team was burdened with manual tasks, including entering data across multiple disconnected platforms. This caused significant delays, limited payment visibility, and elevated the risk of human error. Without a centralized invoice management framework, DreamHost’s finance staff was stretched thin. They struggled to dedicate time to higher-value activities like strategic planning and analysis, hampering their ability to support the company’s ambitious growth objectives.

The Solution

Adopting Tipalti’s Unified AP Platform

To solve these inefficiencies and create a scalable AP framework, DreamHost partnered with Tipalti. By leveraging Tipalti as their unified payment platform, DreamHost streamlined the end-to-end AP process—including invoice capture, approval workflows, and global disbursements—into a single, cohesive system.

The adoption of Tipalti alleviated DreamHost’s reliance on manual payment procedures, particularly through their existing bank portal, which became increasingly unsustainable as the business expanded. Tipalti’s automation tools effectively addressed the challenges of an expanding vendor base while ensuring payment accuracy and compliance.

Another notable improvement involved Tipalti’s robust self-service vendor tools, which enabled contractors to easily update their payment details, drastically reducing the administrative workload on the finance team. By providing visibility into invoice and payment statuses, Tipalti minimized vendor inquiries, fostering more efficient communication between DreamHost and its partners. Additionally, Tipalti’s seamless integration with NetSuite allowed finance team members instant access to invoices without requiring separate platform permissions.

The Result

An Empowered Team, Accelerated Growth, and Automated Operations

With Tipalti, DreamHost achieved a fully streamlined AP process that shifted the finance team’s focus from low-value, manual tasks to more strategic endeavors. By automating invoice coding and payment approval workflows, the company reduced manual work, minimized errors, and improved vendor relationships. This transformation not only accelerated month-end close processes but also provided real-time visibility into financial operations, enabling informed, data-driven decision-making.

The automation of payment workflows centralized DreamHost’s payment data, boosting vendor trust and transparency. Vendors gained self-service access to payment statuses, which significantly reduced inquiries. This enhanced visibility allowed the finance team to allocate resources more productively and focus on activities that directly supported DreamHost’s business growth.

Tipalti’s flexible, scalable platform also positioned DreamHost favorably for future innovation, including readiness for AI-driven initiatives. As a result, DreamHost strengthened its ability to remain competitive within the rapidly transforming web hosting sector.