Tidan Cuts Month-End Close by 3 Days and Reduces Costs with Tipalti Accounts Payable and Procurement

The Challenge

Manual Processes and Complex Approvals

Tidan, the largest privately owned hospitality network in Quebec, was managing finances across 12 hotels and numerous real estate entities, which presented significant operational challenges. Each entity operated under unique taxation rules, and the reliance on manual processes only exacerbated inefficiencies. The finance team had to process stacks of paper invoices, manually route them for signatures, and navigate a system that lacked multi-level approval capabilities.

This outdated system created bottlenecks, especially during the month-end close, as the team scrambled to ensure all approvals were in place. The manual nature of the process not only consumed valuable time but also increased the risk of errors, making it clear that a more automated and efficient solution was necessary.

The Solution

Streamlined Procurement and AP Automation with Tipalti

To modernize its operations, Tidan simultaneously implemented Tipalti’s Procurement and Accounts Payable solutions to automate both purchase order management and invoice processing. Configurable approval flows allowed Tidan to assign thresholds by amount, entity, and account, which eliminated the need for manual oversight. These tailored workflows ensured accuracy and efficiency, even across Tidan’s complex organizational structure. The elimination of paper invoices and the integration of automated rules further streamlined daily tasks.

The Result

The Result: Reduced Costs and a Faster Month-End Close

By adopting Tipalti, Tidan achieved substantial operational efficiencies, including a faster month-end close and reduced staffing costs. The finance team now processes invoices continuously, avoiding the bottlenecks that previously plagued Tidan’s month-end. This accelerated timeline eliminated the need for overtime and allowed staff to focus on maintaining stronger financial controls and implementing best practices.

Tipalti’s automation also enabled Tidan to consolidate roles. Two open positions were not replaced, as the remaining team could handle the workload remotely without the constraints of paper-based systems. The time saved was redirected towards oversight, training, and enforcing purchasing policies, further strengthening operational efficiency and compliance across Tidan’s hospitality and real estate divisions.