At this year’s Illuminate conference, we wanted to bring the focus back to the people who actually use our products in their daily lives—our customers. We’re consistently impressed by the cool things our customers are doing worldwide, and it’s our goal to celebrate the outstanding accomplishments they have achieved with our products.
The Tipalti Customer Awards aim to recognize customers who are empowering their organizations with streamlined and automated financial operations. This Illuminate, we’re proud to announce our inaugural winners across four key categories, highlighting the excellence, innovation, and impact these customers exhibit every day. Luckily for us, we were also able to sit down and pick their brains about their company missions, mindsets, and how tech helps them achieve their goals.
Fever, Our Global Finance Pioneer Award Winner
Tipalti’s Global Finance Pioneer Award celebrates a customer who’s excelling internationally and successfully scaling their operations through finance automation. Fever is the leading live entertainment discovery platform, helping people discover what to do, where to go, and what to visit in over 100 of the world’s largest cities.
We talked to Miguel Ramirez, Global Senior Finance and Treasury Manager, and Matthew Nightingale, Accounts Payable Lead, who provided insight into Fever’s business model and financial operations.
- What’s Fever’s mission, and what makes it unique?
“Our main mission is democratizing access to culture and entertainment. Our internal ecosystem, coupled with the technological and cultural advancements we apply to our diversified business model, makes us unique and leaders in the sector.”
- What’s Fever’s mindset regarding technology adoption, and how does it impact your success?
“Technology is vital and fundamental for us, as it’s part of our brand and company value. Applying it correctly, together with good synergy at a human level, allows us to achieve success very efficiently.”
- Why are automated financial operations important to your team?
“Manual processes are part of the initial growth flow that any company has, so it’s very important to identify the right improvements and how tech companies like Tipalti help improve internal cash flow, invoice review, and automation in line with human review.”
- How has Tipalti’s global automation solutions improved finance operations for your international business?
“It has allowed us to efficiently scale our financial operations globally as part of our expansion plan. It is essential to have a global tool that allows for scalability and continuous improvement at a team management level, which provides us less frustration and allows the employee to be happy with the performance of their work.”
- What does Fever’s future look like, and how does technology help you achieve that vision?
“We believe that technology evolves and we must always be aware of any improvement or process available to our internal systems. It’s a fundamental value and allows us to align our vision as a company to adopt and offer the best services. Additionally, continuous technological and social improvement is a key part of growth at a company like Fever, and it’s very important to surround yourself with the best partners in the sector in order to succeed.”
Create Music Group, Our Finance Innovation Award Winner
The Finance Innovation Award celebrates a customer who is always on top of Tipalti’s newest product releases and enhancements and ready to adopt them right away. Trusted by the biggest artists, labels, and brands, Create Music Group has its very own innovation and technology department that provides data-driven solutions to keep artists and record labels in control of their own work.
We talked to Zach Victor, SVP of Finance, who provided insight into Create Music Group’s business model and financial operations.
- What’s Create Music Group’s mission, and what makes it unique?
“Our mission is to be the top music technology company in the world that puts artists first.”
- What’s Create Music Group’s mindset regarding technology adoption, and how does it impact your success?
“We have aimed to be at the forefront of any technology that can help us grow and disrupt the music space.”
- Why are automated financial operations important to your team?
“There has been a big morale improvement not having to consistently deal with frustrated clients. And the time-saving in processing and reducing client service time has allowed the team to focus on other priorities and projects.”
- Why is adopting Tipalti’s latest product innovations and solutions important to your team’s success?
“We aim to be the leader in our space, and the latest solutions allow us to offer the most seamless and user-friendly experience to our clients—helping us differentiate from our competitors.”
- What does Create Music Group’s future look like, and how does technology help you achieve that vision?
“We are in a high growth phase with many more acquisitions planned, so Tipalti’s technology will help us continue to support our growing client base and address the needs of our music labels.”
JLAB, Our Finance Automation Award Winner
Tipalti’s Finance Automation Award celebrates a customer who is truly transforming their operations through technology and automation. JLAB is delivering the personal technology products consumers want and is doing everything they can to improve the entire experience of owning their products–from setup to service.
We talked to Brandon Price, Controller, who provided insight into JLAB’s business model and financial operations.
- What’s JLAB’s mission, and what makes it unique?
“It’s personal tech designed for you that fits your life, looks cool, and offers surprisingly awesome value. We imagine the products and features you actually want, and then we make sure the entire experience of owning them is a great one.”
- What’s JLAB’s mindset regarding technology adoption, and how does it impact your success?
“JLAB is a small, nimble company, so as new technology surfaces, the appropriate team will review, strategize, and adopt it. This is also true for our products—if new technology fits within our lab-quality sound and provides surprisingly awesome value propositions.”
- Why are automated financial operations important to your team?
“Technology has helped us strategically by creating a better sense of ownership among the accounts payable team, as they’re no longer inundated with the monotony of manually entering bills.”
- How has JLAB transformed its finance operations by implementing Tipalti’s automation solutions?
“In addition to making our accounts payable process drastically more efficient, Tipalti has also allowed for a much more robust control environment with bill approvals, payment approvals, etc. Tipalti Card is yet another feature that allows us to easily monitor company credit cards against budgets and can separate expenses by card (before there was essentially one company card that accounting would spend days chasing receipts and trying to reconcile and code).”
- What does JLAB’s future look like, and how does technology help you achieve that vision?
“JLAB’s future is bright. We continue to launch new products with awesome value and our signature Lab sound. Additionally, as we expand into new markets (work/computer peripherals, health/hearing assistance), technology allows the company to grow but remain leaner or more nimble as a whole.”
RWS, Our Mass Payments Award Winner
Tipalti’s Mass Payments Award celebrates a customer who has positively impacted their digital business goals through an improved payee experience. RWS invests in the best people globally—delivering outstanding language and content services to their clients while developing innovative and award-winning technology.
- What’s RWS’s mission, and what makes it unique?
RWS helps organizations remove barriers to communication and find better ways to connect with their audiences—anywhere in the world.
- What’s RWS’s mindset regarding technology?
RWS’s global team of 7,500+ talented people are united by a love of language and a passion for innovation. Their pioneering technologies are pushing the limits of what’s humanly possible.
- How does Tipalti’s mass payments capabilities help companies like RWS?
Tipalti takes the pain out of manual payouts with automated payee onboarding, payments, tax compliance, fraud prevention, and reconciliation—with a best-in-class experience for valued payee networks.
- How does Tipalti impact the success of digital businesses like RWS?
From payee onboarding to year-end tax reporting, Tipalti’s global solutions meet both the needs of the company and its payees.
- What does RWS’s future look like?
RWS’s unique combination of technology and cultural expertise helps its clients grow by ensuring that they are understood anywhere, in any language.
Next-Gen Finance Starts Here
Congrats again to Tipalti’s four Customer Awards Program winners—Fever, Create Music Group, JLAB, and RWS. I know we’re excited to see how these companies continue growing, innovating, and adopting new tech in the next year and beyond.
See Tipalti’s next generation of finance solutions first-hand in our Illuminate 2024 on-demand sessions.
