ServiceRocket Saves Valuable Time and Scales with Tipalti

It’s saved us a lot of money—especially in these times. Tipalti made everything more visible so that the team can have greater peace of mind.

Rob Castaneda

CEO, ServiceRocket

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ServiceRocket Overview

Industry

Business services

Company Size

100 – 1000

Current ERP

Netsuite

Region

United States, Global

Tipalti Products Used

AP Automation

Challenge

Manual accounts payable processes were time-consuming and prone to errors, hindering efficiency and compliance.

Solution

ServiceRocket implemented Tipalti Accounts Payable to automate and centralize accounts payable workflows, enhancing visibility and control.

Results

ServiceRocket achieved an 80% reduction in accounts payable processing time, reduced staffing needs, improved compliance across global operations, and integrated with YayPay and NetSuite to implement a holistic payments workflow.

The Challenge

Inefficient, Manual Accounts Payable Processes

ServiceRocket provides training solutions and enterprise adoption tools to help companies streamline their customer support workflows. With a team of over 260 across seven offices, ServiceRocket has enabled its 4,000 active clients to provide the best customer experiences since 2001. As the company expanded internationally, ServiceRocket needed consistent visibility into where bills flowed and who was paying them. ServiceRocket was utilizing YayPay on the receivables side, which had already improved operations by 15 percent. Still, they needed more efficiency in their accounts payable process. Additionally, they wanted to be a reliable partner to their suppliers by making timely payments and keeping communications tight. On the backend, the audit team also needed to maintain tax compliance, which was a manual and error-prone exercise.

When we looked at our growing customers and suppliers, we knew that we needed more operational help.

Rob Castaneda

CEO, ServiceRocket

The Solution

Automated Payments Workflows With Tipalti Accounts Payable

With the implementation of Tipalti Accounts Payable, ServiceRocket maintained visibility over the different payment authority levels and compliance requirements on one central platform. With a seamless integration with NetSuite and YayPay, ServiceRocket implemented a real-time data and audit flow at every stage of its accounts payable process, allowing its team to improve operations as payments increased around the globe.

With Tipalti, our internal team can focus on customers and partners—rather than the backend work. We make sure that we take care of our smaller suppliers. With Tipalti, we’re way more efficient, and we’re way more compliant.

Rob Castaneda

CEO, ServiceRocket

The Result

Significant Efficiency Gains and Enhanced Compliance

By automating its accounts payable processes with Tipalti Accounts Payable, ServiceRocket achieved an 80% reduction in payment processing time. The company also reduced employee headcount and increased compliance across its global operations. On the supplier side, ServiceRocket has been able to complete payments in a matter of days instead of weeks, as payments are batched and processed in real-time. With Tipalti, ServiceRocket has improved supplier relationships through timely payments and clear communications.