What does AP automation actually change for a finance team? In this case study highlight, learn how 10 customers across industries and at different stages of growth implemented Tipalti’s AP automation solution. By partnering with Tipalti, they reduced manual work, accelerated the close, scaled invoice volume, and expanded globally without adding headcount.
Up to 83% less invoice processing time · Up to 60% faster close · Up to 1,750 AP hours saved a year · Up to $65K in annual efficiency gains
$65K: Custom Ink
83%: Limited Run Games’ cut in invoice processing time
60%: Centerfield Media’s close
1,750 hours: ImaginAb
What these AP automation case studies show
Across all 10 customer stories, the results fall into five patterns:
- Manual AP work fell sharply. ImaginAb cut 1,750 hours of AP workload a year, Centerfield Media eliminated 20 weeks of AP work annually, and Lantern Community Services cut reconciliation efforts by 80%.
- The month-end close was shortened by up to 60%. Centerfield Media cut close time by 60%, Limited Run Games went from 20 workdays to 8, and Visby Medical went from 10 days to 5. Yoto closed 30% faster, JLab 27% faster, and Custom Ink 4 days faster.
- Volume grew without new finance hires. JLab processed 35% more invoices with the same team, and Limited Run Games handles 15–20% more invoice volume without adding headcount. PubMatic scaled from hundreds to thousands of publishers without incremental work, and Visby Medical went from 3 AP FTEs to 1.5.
- Multi-entity AP automation scaled across currencies and countries. Centerfield Media supports 28+ countries with 1 AP specialist and absorbed 2 acquisitions without new hires. Custom Ink manages four entities in one platform, and Yoto pays 1,200+ global suppliers across 3 entities.
- Invoice and payment processing became far less manual. PubMatic cut payment processing time to 3 minutes, Limited Run Games cut invoice processing from 30 minutes to about 5, and Visby Medical’s per-invoice time dropped from 1–2 minutes to seconds.
These results can help finance teams build a business case for AP automation and secure stakeholder buy-in.
| Customer | Primary challenge | ERP/accounting system | Key result |
|---|---|---|---|
| Visby Medical | Switching to a lower-cost AP solution broke the ERP integration and increased manual work | NetSuite | Cut month-end close time by 50% and reduced AP headcount |
| PubMatic | Manual global publisher payments | NetSuite | Payment processing cut to 3 minutes |
| ImaginAb | Manual invoice processing and multi-country, multicurrency approvals | Sage Intacct | 1,750 hours of AP workload saved annually |
| Therabody | Preparing AP for global growth | NetSuite | 60 hours of AP work eliminated monthly |
| Centerfield Media | Managing AP and payments across multiple countries after acquisitions | Sage Intacct | 20 weeks of AP work eliminated annually; 60% faster close |
| Limited Run Games | 30-minute manual invoice processing | Business Central | 83% less invoice processing time; $60K+ saved a year |
| JLab | Growing invoice volume overwhelming a small finance team | NetSuite | 68% productivity increase; 35% more invoices without added headcount |
| Yoto | Manual invoice uploads and multi-bank GBP/USD payments | NetSuite | 30% faster close; 500 monthly invoices handled by a 2-person AP team |
| Custom Ink | Spreadsheet-based vendor coding across four entities | NetSuite | $65K annual efficiency savings; 4-day faster close |
| Lantern Community Services | Sync errors and slow reconciliation | Sage | 80% less reconciliation effort |
10 Accounts Payable Automation Case Studies
Each accounts payable automation case study covers the customer’s industry, primary challenge, solution, and real-world results from using Tipalti AP automation software. To dive deeper, click the link at the end of each customer story to read Tipalti’s full case study.
- Visby Medical
- PubMatic
- ImaginAb
- Therabody
- Centerfield Media
- Limited Run Games
- JLab
- Yoto
- Custom Ink
- Lantern Community Services
See what AP automation can do for your business
From faster invoice processing to shorter month-end closes, discover how Tipalti’s AP automation software helps finance teams eliminate manual work, improve efficiency, and scale without adding headcount.
1. Visby Medical cut its close from 10 days to 5
Industry: Healthcare | ERP: NetSuite
Close cut from 10 days to 5
AP headcount from 3 to 1.5 FTEs
About $11K in card cashback
Visby Medical was a Tipalti customer for 6 years before switching to a lower-cost AP tool. When that tool broke its NetSuite integration, the company came back and re-implemented Tipalti AP automation software.
About the company:
Visby Medical is a medical diagnostics company that developed the first disposable multiplex PCR diagnostic. It offers over-the-counter tests for COVID-19, flu, and sexually transmitted infections.
Main challenge:
After Visby Medical switched to a lower-cost AP solution, the team had to re-key data manually. The month-end close dragged on, with the AP manager working until midnight to make accruals for transactions that should have posted automatically. Onboarding also failed for international suppliers in China and Vietnam, who make up a large share of Visby Medical’s 40-vendor supplier base.
How we solved it:
Visby Medical re-implemented Tipalti Accounts Payable in 24 hours, with a 15-minute go-live call. The team brought back NetSuite integration, automated approval routing, multicurrency payments, and virtual card payments. OCR-powered invoice capture and automated approval workflows replaced manual keying, and the team plans to explore Tipalti’s AI agents next.
Results:
- Cut its month-end close from 10 days to 5
- Reduced AP headcount from 3 to 1.5 FTEs
- Generated about $11K in virtual card cashback
- Dropped per-invoice processing time from 1–2 minutes to seconds
- Ended manual re-keying with a working NetSuite integration
The great thing about Tipalti is it lets AP be in a place where you don’t have to think about it too much, and that frees us up to focus our energies on places that matter a little bit more.
Joe Loney
Associate Controller, Visby Medical
2. PubMatic cut payment processing time to 3 minutes
Industry: AdTech | ERP: NetSuite
Payment processing cut to 3 minutes
Hundreds to thousands of publishers with no added work
Paying publishers across many countries and currencies is core to PubMatic’s digital advertising business. PubMatic runs those payouts through Tipalti Accounts Payable and Tipalti Mass Payments, integrated with NetSuite.
About the company:
PubMatic is a growing company providing a global sell-side platform for digital advertisers, publishers, and independent app and online content developers.
Main challenge:
PubMatic’s manual payment processes were time-consuming and carried a constant risk of error. Paying international publishers across multiple countries and banks was inefficient, and the AP staff handled supplier onboarding manually. Payment delays also hurt publisher satisfaction.
How we solved it:
PubMatic implemented Tipalti Accounts Payable and Tipalti Mass Payments with NetSuite integration to pay publishers on a regular schedule. Publishers now update their own bank details in a self-service portal, and remittance advice is sent automatically.
Results:
- Cut payment processing time to 3 minutes
- Scaled from hundreds to thousands of publishers without incremental work
- Improved publisher satisfaction with self-service bank updates and accurate payments
- Gained complete visibility into payments
- Strengthened financial controls over global payments
With Tipalti, there are no limitations with scalability—we haven’t had any incremental work going from hundreds to thousands of publishers.
Jason Wechsler
VP Revenue Accounting and Finance Automation, PubMatic
3. ImaginAb eliminated 1,750 hours of AP work each year
Industry: Biotech | ERP: Sage Intacct
1,750 AP hours saved a year
weekly AP time cut from 40 hours to 5–10
For ImaginAb’s finance team, accounts payable was the most time-consuming process in the department. The biotech company integrated Tipalti with Sage Intacct accounting software to automate it.
About the company:
ImaginAb is a biotechnology company based in Inglewood, CA, that works with pharmaceutical partners in Germany, Switzerland, and the UK.
Main challenge:
ImaginAb processed AP invoices manually, which took about 40 hours a week. It needed AP automation software to minimize errors that could lead to overpayments and possible audit deficiencies. ImaginAb also required a solution to assist with processing and approving multi-country invoices and paying in different local currencies.
How we solved it:
ImaginAb implemented Tipalti Accounts Payable with Sage Intacct integration. The Invoice Capture Agent extracts invoice data. The Bill Approvers Agent then routes invoices to the right approvers, replacing manual email routing. ImaginAb now approves and pays multi-country supplier invoices in local currencies.
Results:
- Eliminated 1,750 hours of accounts payable workload annually
- Cut weekly AP time from 40 hours to 5–10 hours
- Avoided hiring additional headcount
- Replaced manual email routing with automated approvals
When we automated, we had an accounts payable person who was spending 40 hours a week doing accounts payable. Now that the system is automated, the accounts payable time is probably in the five to 10 hours per week arena.
David Fractor
Chief Financial Officer, ImaginAb
4. Therabody eliminated 60 hours of AP work a month
Industry: Health and wellness | ERP: NetSuite
60 hours of AP work eliminated each month, without expanding the finance team
Therabody, a Tipalti customer, uses Tipalti integrated with NetSuite ERP.
About the company:
Therabody is a global wellness company that makes handheld percussive therapy devices for muscle treatment. 250 professional sports teams trust its products, and it sells in over 50 countries.
Main challenge:
Therabody was handling its current AP workload well, but it expected to work with more global vendors and handle international payments as it grew. The company wanted to get ahead of that complexity, keep the payables team small, and give finance more time for strategic work.
How we solved it:
Therabody implemented Tipalti with NetSuite integration to automate invoice approvals, payments, and tax compliance, and to strengthen fraud controls.
Results:
- Eliminated 60 hours of AP work each month
- Scaled globally without expanding the finance team
- Shifted finance from manual data entry to strategic planning and decision support
Now, we have time to find ways to reduce costs and enhance revenues. We’re focused on strategy, not just making sure that people are getting paid on time.
Kevin Crowley
CFO, Therabody
5. Centerfield Media eliminated 20 weeks of AP work a year and cut close time by 60%
Industry: AdTech | ERP: Sage Intacct
20 weeks of AP work eliminated a year
60% faster close
2 acquisitions absorbed with no new AP hires
As Centerfield Media grew through acquisitions, it needed an AP system that could keep up. After acquiring Savings.com in 2020, it brought in Tipalti AP automation and integrated it with Sage Intacct.
About the company:
Centerfield Media is a fast-growing marketing and sales technology company in the AdTech industry, with 1,000+ employees and operations in 28+ countries.
Main challenge:
Centerfield Media’s legacy AP system processed invoices but not payments, which created bottlenecks in a business that depends on fast partner payouts. Manual ERP syncs ran only a few times a day, stretching the bill-to-payment cycle to two weeks. The company also planned to replace Concur with a new expense management system.
How we solved it:
Centerfield Media integrated Tipalti Accounts Payable with Sage Intacct, bringing checks, ACH, PayPal, and wire transfers into one workflow. It then replaced Concur with Expenses and added Tipalti Card for corporate and virtual card payments. AI-powered invoice management now handles invoice capture and coding.
Results:
- Eliminated 20 weeks of manual AP work annually
- Cut monthly close time by 60%, from 20 days to 8
- Supported 28+ countries with 1 AP specialist
- Absorbed 2 acquisitions without adding headcount
- Achieved 400+ employee adoption with no training required
- Generated $20.5K in cashback revenue
One of the things we were looking for with Tipalti was its ability to scale with us. As we grow through acquisitions, we add new entities, two in the past 12 months, and Tipalti scales and onboards vendors quickly.
Alex Horton
Controller, Centerfield Media
6. Limited Run Games cut invoice processing time 83% and saved $60K+ a year
Industry: Gaming | ERP: Microsoft Dynamics 365 Business Central
83% less invoice processing time
1,300 AP hours reclaimed a year
$60K+ saved annually
Limited Run Games, a gaming business with 600,000 customers, integrated Tipalti AP automation with Microsoft Dynamics 365 Business Central.
About the company:
Limited Run Games is headquartered in Apex, NC, and has $50M+ in revenue.
Main challenge:
Limited Run Games managed 300–500 vendors with manual AP workflows that took 50 hours a week, about 30 minutes per invoice. W-8 tax compliance alone cost more than $10,000 a year in fees to outsourced accountants.
How we solved it:
Limited Run Games implemented Tipalti Accounts Payable integrated with Business Central. The Invoice Capture Agent captures invoices, and the PO Matching Agent checks them against approved purchase orders. The Duplicate Bill Detection Agent flags duplicate invoices before they reach the payment queue. Suppliers now handle their own onboarding, and Tipalti automates tax compliance.
Results:
- Cut invoice processing time by 83%, from 30 minutes to about 5
- Cut weekly AP effort from 50 hours to about 25
- Shortened the month-end close from 20 workdays to 8 days
- Cut the AP close from 6–7 workdays to 1–2 days
- Handled 15–20% more invoice volume without adding headcount
Tipalti saves us at least $60,000 a year, and that is a conservative estimate. That is the equivalent of a full-time employee, and it gives us room to invest in higher-value work.
Brendan Madigan
General Manager and CFO, Limited Run Games
7. JLab boosted AP productivity by 68% and handled 35% more invoices without adding headcount
Industry: Consumer electronics | ERP: NetSuite
68% higher AP productivity
35% more invoices with no added headcount
27% faster close
JLab pays international suppliers and European vendors and runs its business on NetSuite. Its small finance team adopted Tipalti Accounts Payable.
About the company:
JLab is a consumer electronics company in the e-commerce and retail industry. A leader in audio technology, it imagines and delivers personal tech products that consumers want.
Main challenge:
JLab’s small finance team handled AP manually, with no central system. Approvals were routed through a shared email inbox, and the team verified and coded invoices by hand before uploading PDFs to NetSuite. These scattered steps created month-end bottlenecks that delayed vendor payments, and paying European vendors added compliance complexity.
How we solved it:
JLab implemented Tipalti Accounts Payable with NetSuite integration, PO matching, and automated international payments. It also added Tipalti Card so employees can spend while finance keeps central control. Approved bills now flow into NetSuite without manual PDF uploads, and approvers can check in Tipalti whether a bill has been paid.
Results:
- Increased AP team productivity by 68%
- Scaled monthly invoices by 35%, from 500 to 675, without adding headcount
- Cut its financial close by 27%, from 5–6 days to 4
- Replaced shared-inbox approvals with automated routing
- Gave employees corporate cards while keeping central control
Tipalti houses everything, so approvers can easily check if something has been paid or is still pending. It’s a huge benefit for us. Tipalti has saved us significant time and reduced manual errors.
Diana Ramos
Staff Accountant, JLab
8. Yoto cut month-end close time by 30% with a 2-person AP team
Industry: E-commerce | ERP: NetSuite
30% faster close
500 monthly invoices for 1,200+ suppliers with no added headcount
Yoto, which makes screen-free audio players for kids, runs Tipalti Accounts Payable, Mass Payments, and Expenses on NetSuite.
About the company:
Yoto is an e-commerce company in the children’s audio player market, with entities in the US, UK, and Singapore. It serves a growing global customer base across international markets.
Main challenge:
Yoto’s lean AP team processed invoices by hand. Invoices arrived via email and were uploaded to NetSuite one by one, and payments were processed through multiple bank accounts to cover GBP and USD. As creator payouts grew from 50 creators to thousands, spreadsheets couldn’t keep up. Expenses across three entities, each with up to 80 categories, also lacked an integrated system.
How we solved it:
Yoto implemented Tipalti Accounts Payable, Mass Payments, and Expenses, all of which are integrated with NetSuite. The Invoice Capture Agent and Invoice Coding Agent capture and code invoices, and approval workflows route them to approvers, who can sign off by email, browser, or mobile. Mass Payments handles self-billing for creator royalties with automated tax calculations, and Expenses manages reimbursements across all three entities.
Results:
- Cut the month-end AP close time by 30%
- Eliminated manual fund transfers between GBP and USD accounts
- Scaled bimonthly royalty payouts to thousands of creators
- Brought expense reimbursements for 3 entities into 1 system
- Reduced duplicate payment errors
Now Tipalti handles the whole AP process, from invoice onboarding to syncing with NetSuite, which saves a lot of time.
Beatriz Vasconcelos
Financial Controller, Yoto
9. Custom Ink cut 4 days off the close and gained $65K in annual efficiency
Industry: E-commerce and retail | ERP: NetSuite
4 days off the close
$65K in annual efficiency gains
1 fewer AP FTE
Custom Ink, an online custom apparel and goods retailer, went live with Tipalti Accounts Payable and Tipalti Mass Payments in 136 days. Now 2.5 FTEs process about 1,260 invoices a month across four entities.
About the company:
Custom Ink is an e-commerce company headquartered in Tysons, VA, that specializes in custom apparel, promotional products, and branded gear. Its online design tools let groups, businesses, and communities personalize items like t-shirts, hoodies, and drinkware.
Main challenge:
Custom Ink relied on disconnected systems and manual processes. The team tracked vendor coding across four entities in spreadsheets, collected tax documents by hand, and required approvers to log into systems directly. Returned checks among its 300+ monthly fundraising payouts meant manual stop payments.
How we solved it:
Custom Ink implemented Tipalti Accounts Payable and Tipalti Mass Payments simultaneously with its NetSuite migration, with native integration and two-way payee sync. The Invoice Capture Agent uses multiline OCR to extract invoice data, and the Invoice Coding Agent codes each line item. Vendors manage their tax forms and banking details in a self-service portal that handles W-9 collection and TIN verification. Approvals route automatically by email, and the Reporting Agent tracks workflow adoption and builds real-time KPIs.
Results:
- Cut 4 days off the close, finishing 2 days before month-end instead of 1–2 days after
- Gained $65K in annual efficiency
- Reduced AP staffing by 1 FTE while supporting additional subsidiaries
- Automated fundraising payouts, including tracking for rejections and voids
- Sent vendors real-time remittance notifications
Don’t wait to automate because it opens up so much. My team can process bills and payments more quickly, thanks to fast OCR scanning with AI and automated email approvals and reminders.
Nicole Lopez
Senior Manager of Financial Shared Services, Custom Ink
10. Lantern Community Services cut reconciliation effort by 80% and reduced admin work by 60%
Industry: Nonprofit | ERP: Sage
80% less reconciliation effort
60% less admin work
No added staff
Lantern Community Services processes 600–700 invoices a month with a lean finance team, and expanding that team was not an option. To keep up with rising volume, it implemented Tipalti AP automation software integrated with its Sage ERP.
About the company:
Lantern Community Services is a nonprofit organization that supports New Yorkers moving forward from homelessness.
Main challenge:
The team coded invoices manually in Lantern Community Services’ own software, which didn’t integrate well with Sage. Sync problems caused approval delays and inaccurate reports. Reconciliation was slow and error-prone, and duplicate entries slipped through.
How we solved it:
Lantern Community Services implemented Tipalti Accounts Payable with Sage integration, real-time reporting, and AI-powered reconciliation. AI-driven invoice capture and automated coding replaced manual entry.
Results:
- Cut reconciliation effort by 80%
- Reduced administrative workload by 60%
- Scaled without adding staff
Because of [Tipalti’s] reconciliation process—and making it easier for us—we don’t actually need an additional person to handle it. Our staff is doing well, and it doesn’t bother them at all.
Kanan Mammadov
Procurement Director, Lantern Community Services
Why are these results possible?
Every result in these case studies came from the same platform, connected to the ERP each team already used, including NetSuite, Sage Intacct, and Microsoft Dynamics 365 Business Central. Tipalti integrates with other ERPs and accounting software, too, such as QuickBooks and Xero. The capabilities behind these results include:
- Self-service supplier onboarding with tax form validation
- Tipalti AI Agents, including the Invoice Capture, Invoice Coding, PO Matching, and Duplicate Bill Detection Agents
- Automated approval routing by email, browser, or mobile
- Two-way and three-way PO matching
- Native ERP integration with two-way sync
- Global payments in 120 local currencies
- Automatic payment reconciliation
- Multi-entity, multicurrency support
See what Tipalti can do for your finance team
Ready to achieve results like these? See how Tipalti’s AP automation software can help your team reduce manual work, accelerate invoice processing, and scale with confidence.
AP automation case studies FAQs
How much time will we save on payables workflows using Tipalti?
Tipalti customers see up to an 80% reduction in time spent managing AP workflows.* That’s a platform-wide figure, and individual results in this article are measured differently. ImaginAb cut 1,750 hours of AP work a year, Limited Run Games reclaimed 1,300, and Lantern Community Services cut reconciliation effort by 80%.
*Data derived from Tipalti research and case studies. Results reflect companies upgrading from manual processes.
What level of invoice automation does Tipalti provide?
Tipalti AI Agents handle invoice capture, coding, approval routing, and duplicate bill detection. Automated 2- and 3-way PO matching with tolerance thresholds helps take invoices from start to finish.
How does AP automation help companies scale without adding finance headcount?
Automation absorbs the invoice capture, coding, approval, and payment work that would otherwise grow with volume. JLab processed 35% more invoices a month without adding headcount, and Limited Run Games handles 15–20% more invoice volume with the same team. Centerfield Media absorbed 2 acquisitions without new AP hires, with 1 AP specialist supporting 28+ countries. Visby Medical went from 3 AP FTEs to 1.5.
How much can AP automation shorten the month-end close?
Customers in this article shortened their close by days or by a significant percentage:
• Centerfield Media: 60% faster, from 20 days to 8
• Limited Run Games: from 20 workdays to 8 days
• Visby Medical: from 10 days to 5
• Yoto: 30% faster
• JLab: 27% faster, from 5–6 days to 4
• Custom Ink: 4 days faster
What ROI can companies see from AP automation?
ROI comes from labor savings, a faster close, fewer errors, and avoided hires. Limited Run Games saves at least $60K a year, the equivalent of a full-time employee, and Custom Ink gained $65K in annual efficiency while reducing AP staffing by 1 FTE. Card payments add returns too: Centerfield Media generated $20.5K in cashback, and Visby Medical about $11K. On errors, Yoto used duplicate detection and automated coding to reduce duplicate payment errors.
To model your own numbers, try the AP ROI Calculator.
