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Lantern Community Services Overview
Industry
Non-profit
Company Size
100 ‑ 1000
Current ERP
Sage
Region
United States
Tipalti Products Used
Accounts Payable
Challenge
Community Services struggled with disorganized invoice coding, difficult reconciliation processes, and integration issues with ERP, Sage, which overwhelmed its small finance team.
Solution
Tipalti’s AP automation transformed Lantern Community Services’ finance workflows, providing a seamless integration with Sage, automated coding, and AI-powered financial reconciliation.
Results
With Tipalti, Lantern saw an 80% improvement in process efficiency, reduced its administrative workload by 60%, and effectively onboarded new team members without expanding headcount.
The Challenge
Streamlining a Manual and Disconnected Workflow
Lantern Community Services, a non-profit organization providing support for New Yorkers moving forward from homelessness, faced critical challenges with its manual invoice processing system, which struggled to integrate effectively with ERP, Sage. This caused persistent data syncing issues and approval delays and created inaccuracies in financial reporting. With 600–700 monthly invoices to manage, these inefficiencies strained Lantern Community Services’ already lean finance team. Financial reconciliation was time-intensive, prone to errors, and allowed duplicate entries to slip through unnoticed.
With no capacity to expand their headcount, the team urgently sought a solution that could automate and simplify operations, reduce errors, and alleviate the mounting pressure on finance staff.
We were coding everything in our own software, which was creating a lot of mess for us because we had a lot of issues with syncing.
Kanan Mammadov
Procurement Director, Lantern Community Services
The Solution
Transitioning to Automated AP with Tipalti
Lantern Community Services implemented Tipalti’s comprehensive accounts payable solution to automate its operations. Tipalti’s features, including AI-driven invoice capture and real-time reporting tools, provided the Lantern Community Services’ team with enhanced visibility into approvals, coding history, and potential errors. This significantly reduced inefficiencies and made data tracking seamless and precise.
Tipalti’s streamlined integration with Sage replaced repetitive manual tasks with centralized automation. Accelerated reconciliation, invoice matching, and intuitive reporting freed up valuable staff time while reducing error rates. Most importantly, Tipalti’s platform proved so user-friendly that new hires became proficient within a week, ensuring smooth transitions during staffing changes.
I love [Tipalti]. It makes our job easy, especially for my team to track. Right now, I can run a report and see who's approving and what the time of the approval is. The report is pretty precise. I love it.
Kanan Mammadov
Procurement Director, Lantern Community Services
The Result
Improved Efficiency Without Adding Staff
Adopting Tipalti resulted in significant efficiency improvements for Lantern Community Services’ finance operations. Reconciliation efforts decreased by 80%, while administrative tasks were reduced by 60%, which accelerated the monthly close process significantly. The automation of tedious tasks allowed staff to focus on more impactful initiatives, enabling the organization to scale its operations without the need for additional hires.
Tipalti’s AI-driven solution empowered the team to identify errors and track approvals with ease, ensuring data accuracy and eliminating bottlenecks in their workflows. It also enabled seamless onboarding for new hires, who adapted to using Tipalti quickly and effectively, while minimizing disruptions.
Because of [Tipalti’s] reconciliation process—and making it easier for us—we don’t actually need an additional person to handle it. Our staff is doing well, and it doesn’t bother them at all.
Kanan Mammadov
Procurement Director, Lantern Community Services
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